SCOPE OF APPLICATION
These transport terms and conditions (the “Transport Terms”) apply to Hevold Group AS and its subsidiaries – Hevold Shipping AS, Norair AS and Searunner AS (collectively referred to as the “Hevold Group”).
Unless otherwise expressly agreed in writing, the Hevold Group acts solely as an intermediary for the transport assignment, as the Hevold Group does not itself have means of transport.
GENERAL PROVISIONS FOR PRICES/PRODUCTS
As a general rule, the Hevold Group will state the price upon conclusion of a transport agreement. For certain consignments where no price has been stated, the price will be determined on the basis of the “customary price”.
When performing transport services, the Hevold Group reserves the right to change product specifications, prices and other conditions without prior notice. Where the customer requests changes due to circumstances attributable to the customer, the Hevold Group will implement such changes to the extent practically possible. The change will be charged to the customer.
The Hevold Group’s products and services are developed for the professional market. The Hevold Group reserves the right to deviate from the applicable tariff for transport to private individuals.
NB! All transport prices are stated exclusive of value added tax (VAT).
COMPLAINTS
Complaints shall be made in writing no later than 10 days after the invoice date. The complaint shall be addressed to the company within the Hevold Group that is responsible for the intermediary assignment. The following information shall be provided: shipment number, AWB, BL.
PAYMENT TERMS
Assignments are payable in cash in accordance with the invoice unless otherwise agreed.
The amount shall be received by/available to the Hevold Group by the due date. In the event of late payment, default interest shall accrue at 15% per annum. An invoice fee will be charged upon invoicing.
Objections to the invoice shall be raised in writing with the Hevold Group within 10 days after receipt of the invoice. Failing this, the invoice claim shall be deemed accepted. The shipment information constitutes the basis for invoicing. A copy of the receipt for delivered goods will be provided upon request. Enquiries regarding invoices, payments, payment reminders and similar matters shall be directed to the invoice issuer, stating the invoice number and any other reference.
The Hevold Group may charge a standard reminder fee for reminders/notice of debt collection irrespective of the deadlines stipulated in the Norwegian Debt Collection Regulations. In the event of payment default, invoices that have not yet fallen due shall also be deemed due and payable and may be collected together with overdue claims. The Hevold Group is entitled to set off its receivables against claims that the customer has against the Hevold Group.
WEIGHT AND VOLUME CALCULATION
Sea Transport:
Conversion factors: 1 cubic metre = 1,000 kg = 1 W/M.
Currency conversion rate according to the applicable bank rate on the day before arrival/sailing from port + 4%, minimum NOK 500.
Container and quay rent will be charged according to the rates applicable from time to time.
Air Transport:
Conversion factors: 1 cubic metre = 167 kg.
DANGEROUS GOODS
Dangerous goods are subject to provisions in international transport regulations and national regulations. This is to ensure that transport takes place under conditions that entail the least possible risk of harm to life, health, the environment and material assets.
Shippers of dangerous goods shall prepare the consignment for transport by:
- classifying the substances;
- packing them in approved packaging;
- marking packages with hazard labels, UN number and any other information;
- issuing transport documents for dangerous goods and written accident instructions containing correct and complete information;
- booking dangerous goods separately; and
- sending the documents to the case handler.
In the event of breach of the above obligations, the shipper shall cover all costs resulting from such breach.
The carrier shall reject consignments that do not meet the requirements of the regulations. Furthermore, the carrier shall carry out the transport by providing suitable materials, equipment and competence and by complying with various provisions during transport. The provisions concerning equipment and handling of goods vary somewhat depending on the type and quantity of dangerous goods involved. The Hevold Group has excluded certain types of dangerous goods where there are requirements for special equipment, handling of goods and the like. It is therefore of the utmost importance that such matters are clarified in advance, before transport commences. Contact sales or booking for further information. for special equipment, handling of goods, etc. It is therefore of utmost importance that the circumstances are clarified in advance, before transport initiation. Please contact our sales departments or booking offices for more information.
BOOKING
Bookings are made continuously, or as otherwise agreed.
TRANSPORT LIABILITY
Unless otherwise specifically agreed in writing, the Hevold Group acts solely as an intermediary. The Hevold Group shall not be liable for the acts or omissions of third parties in the performance of the assignment, unless the Hevold Group has failed to exercise due care in the performance of the assignment, cf. NSAB 2015 §§ 3 C and 22–24.
If damage/shortage has occurred, the following procedure shall apply:
If the customer wishes to submit a claim for compensation, a written and specified claim for compensation shall be sent to the insurance company. Shipment documentation and a copy of the commercial invoice shall be enclosed.
If the goods are damaged upon receipt, this shall be noted in the receipt document at the same time as the goods are received and shall be certified by the Hevold Group.
If the damage is not visible upon delivery, a complaint must be submitted to the Hevold Group without undue delay after receipt. The damaged goods and packaging shall be retained until an inspection has been carried out.
If any of the goods are missing upon receipt, this shall be noted in the receipt document and certified by the Hevold Group.
LIMITATIONS OF LIABILITY
The transport legislation applicable to road, rail, sea and air transport domestically and in international traffic, as well as the CMR, Hague-Visby and Warsaw Conventions, shall apply supplementarily when determining the carrier’s liability.
The Hevold Group’s liability for compensation in the event of loss, damage, shortage, delay and any other loss shall in all cases be limited to a maximum of:
- domestic and international transport by air: 19 SDR*) per kilogram of gross weight of the goods;
- international transport by road: 8.33 SDR*) per kilogram of gross weight of the goods;
- international transport by sea: 2 SDR*) per kilogram of gross weight of the goods or 667 SDR*) per package;
- international transport by rail: 17 SDR per kilogram of gross weight of the goods;
- domestic transport by road, rail and sea: 17 SDR*) per kilogram of gross weight of the goods.
*) 1 SDR = according to the applicable exchange rate.
If the Hevold Group has compensated damaged goods in full, ownership of the goods shall pass to the Hevold Group if the Hevold Group so claims.
IMPEDIMENTS TO PERFORMANCE
For as long as the impediment lasts, the parties shall be released from liability for non-performance of transport assignments as a result of unforeseen events beyond the parties’ control, such as natural disasters, war, political unrest, strikes not attributable to the party’s own business, pandemics or similar circumstances.
CONTRACT DOCUMENTS – ORDER OF PRECEDENCE IN THE EVENT OF CONFLICT
The Transport Terms apply together with the assignment agreement (framework agreement, fixed-price agreement or assignment confirmation) and NSAB 2015. In the event of conflict between the provisions of these documents, the following order of precedence shall apply: 1. the assignment agreement, 2. the Transport Terms, 3. NSAB 2015. In the event of conflict, this order of precedence shall also apply in relation to the transport legislation applicable to the freight assignment and in relation to the CMR, Hague-Visby and Warsaw Conventions, unless mandatory provisions of law or convention take precedence.
TRANSPORT INSURANCE
Protection against the most common transport risks may be obtained by taking out insurance.
If transport insurance is desired, please contact the Hevold Group for further information on how insurance may be taken out. The Hevold Group is not itself an insurer or insurance intermediary.
Updated 15 July 2026